Example · Your text vs a question

“How do I change my delivery address after placing an order?”

A help-centre article vs the question it should answer. Verdict: Answers the question.

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What it answers

  • How do I change my delivery address after placing an order?

What was scored

The question
How do I change my delivery address after placing an order?
The text
To change your delivery address, open My Orders, choose the order and tap Edit address. You can do this until the order ships, which is usually within 24 hours.

If your order has already shipped, contact the courier using the tracking link in your confirmation email and ask them to redirect it.

For any other questions, our support team is available by chat from 8:00 to 20:00.

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