Example · Your CV vs a job

Customer Support Specialist

A Customer Support CV against this job: 3 of 5 must-haves shown. Missing: a help desk tool such as Zendesk and excellent written English.

67out of 100
Partial match · close the gaps firstMeets 3 of 5 must-havesScore your own →

What's missing

  • Experience with a help desk tool such as ZendeskMust-have · not found in the CV
  • Excellent written EnglishMust-have · not found in the CV
  • Experience supporting a software productNice to have · not found in the CV

What it has

  • 1+ year of customer support experience
  • Experience handling complaints calmly
  • Available for shifts including weekends

What was scored

The job
Customer Support Specialist
Requirements
- 1+ year of customer support experience
- Excellent written English
- Experience with a help desk tool such as Zendesk
- Experience handling complaints calmly
- Available for shifts including weekends
Nice to have
- Experience supporting a software product
The CV
Lior Ashkenazi — Customer Service Representative
2022–2025 Customer Service Representative, TelcoOne
- Answered 60+ phone calls a day about bills and plans
- Calmed upset customers and resolved complaints on the first call
- Worked rotating shifts, including weekends
2020–2022 Cashier, FreshMart

This is an example: the texts are invented, the score is real — made by Get a Score.

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