Example · Your reply vs the message

Replying to A customer complaint

A customer complaint asked 3 things. The reply answered none of them.

33out of 100
Not ready · key questions unansweredAnswers 0 of 3 questions and requestsScore your own →

Still unanswered

  • Can you refund the extra payment?Request · only acknowledged, no real answer
  • Where is my order?Question · only acknowledged, no real answer
  • I want to know what you'll do to fix this.Question · only acknowledged, no real answer

What was scored

The message
I ordered a jacket two weeks ago and it still hasn't arrived. Where is my order?
I was charged twice for it. Can you refund the extra payment?
I want to know what you'll do to fix this.
The reply
Dear customer, we apologise for any inconvenience. Our team is looking into it. Thank you for your patience.

This is an example: the texts are invented, the score is real — made by Get a Score.

See all examples